Refund Policy
Refund Policy
Refunds will only be considered under specific circumstances and are subject to an investigation. If you are not satisfied with your purchase or if you believe there is an issue with the product, please contact our customer support team at Wildbiteuk@gmail.com within 7 days of receiving your order.
Refund Process
The process for refunds is as follows:
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Complaint Investigation: Upon receiving your complaint, we will review the details and may request additional information such as photos, descriptions of the issue, or other supporting documentation.
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Resolution: Once our investigation is complete, we will notify you of our decision. If your complaint is valid, we will issue a refund to your original payment method within 5-7 working days. Please note that any decision on refunds is made at the discretion of Wildbite Ltd, and all refunds must be agreed upon by both parties before being processed.
If you have any questions regarding our shipping or refund policies, please feel free to contact our customer service team at wildbiteuk@gmail.com. We're here to help!